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Program Support Officer

Washington, DC
MicroSystems Automation Group (MSAG) is a Service-Disabled Veteran-Owned Business headquartered in Falls Church, VA. Since our beginning in 1987, we have provided technology solutions for Government and Commercial clients. Our company has a GREAT corporate culture and we committed to our clients and employees.

MSAG is seeking a Program Support Officer to support the Office of the U.S. Global AIDS Coordinator and Health Diplomacy (S/GAC) in Washington, D.C.

Office of the U.S. Global AIDS Coordinator and Health Diplomacy (S/GAC) is responsible for implementing the U.S. President's Emergency Plan for AIDS Relief (PEPFAR) – the U.S. Government initiative launched in 2003 focuses on saving and improving the lives of those suffering from HIV/AIDS around the world.  PEPFAR is focused on achieving an AIDS-free generation and is the largest commitment made by any nation to combat a single disease globally, operating in nearly 60 countries through bilateral and regional programs.
 Additional information about S/GAC and PEPFAR is available at

Incumbent serves as a Program Support Officer in the Program Quality unit of the Office of the U.S. Global AIDS Coordinator (S/GAC). The Program Quality (PQ) team provides technical expertise for the implementation of programs to provide diagnosis, treatment and prevention of HIV in PEPFAR programs throughout the world.  Activities include development of technical considerations, review and input to country operational plans, participation in technical meetings with normative bodies, and technical assistance both remotely and in the field.  To facilitate this work, the Program Quality team engages colleagues across S/GAC’s Management and Budget, Country Impact, Country Operations, Multilateral, and other teams and with technical advisors at other PEPFAR agencies.

Major Duties and Responsibilities
  • Completes, manages, and handles documentation pertaining to attendance, leave, filing, classified material, and staffing status and completes similar paperwork to ease the workflow through the unit and provides the staff with current information in readily accessible form.
  • Manages the unit Director's and the Deputy Director's activity schedule and reminds them of appointments and, on own initiative and discretion, establishes priorities, sets up, reschedules, or refuses appointments, accepts or declines invitations to meetings, and arranges for representation by a subordinate official when necessary and appropriate.
  • Working with the OGAC Travel Officer and counterparts in embassies around the world, makes all necessary arrangements for travel, arranging schedule of visits, making transportation and hotel reservations, notifying organizations and officials to be visited, keeping in touch with the staff enroute, drafting thank-you letters after the staff's return, and submitting travel vouchers and reports.
  • Proficient in the use of several types of standard automated office software (e.g., word processing, spreadsheet, email, and slide presentation), and have the capability to produce a variety of documents associated with his/her function of managing the schedule and workload of the unit. This includes management of the team's shared calendar, which tracks significant events and meetings, use of the team conference line, and staff leave schedules.
  • Reviews documents (position papers, briefing materials) prepared for meetings and conferences for conformance with regulations, grammar, format, and special policies of the organization (e.g., Office, Bureau, or Department).
  • Serves as the primary conduit for information from across the Section, office, and interagency, and plays a crucial role in maintaining communication with the international organizations with which the team engages. Such outreach includes e-mail correspondence, telephone calls, meeting notes, and action memos.
  • Acts as liaison between the Director, the Deputy Director, and other subordinate managers by providing accurate, timely advice on procedures, reports, requirements, and other matters necessary to implement the Director and Deputy Director's policies, directives, and instructions. He/she informs them of current issues and programs and schedules briefings by members of the staff for the Director and/or Deputy Director.
  • Assists in monitoring and management of teamwork flow, communication, and morale.
  • In the absence of the unit Director and/or Deputy Director, the incumbent assumes responsibility for ensuring that requests for action or information, which would normally receive the unit Director's and/or Deputy Director's attention, are made known to responsible subordinate supervisor or staff member who can satisfy the request.
  • Monitors resulting activities for the purpose of briefing the unit Director and refers important or emergency matters to the unit Director's and/or Deputy Director's attention when absent, but accessible.
  • The Program Support Officer will be exposed to the programmatic components of the teams and may have the opportunity to engage on substantive issues covered by the team as needed.
  • Performs other duties as assigned. ​
  • Bachelor's degree in Public Health, Health Sciences, allied sciences, or related field preferred.
  • 3 years of relevant experience.
  • Ability to obtain and maintain a Secret Clearance is required.
COVID-19 vaccination is required for this position.  The Company may grant reasonable accommodations to candidates who are not vaccinated for health reasons or due to sincerely held religious beliefs

Full-time employees are eligible for paid company benefits, paid time off, sick leave and federal /national holiday pay.

MSAG is an Equal Opportunity Employer - Disability and Veteran

Interested candidates should apply to the position via our career portal at

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