Must be able to obtain a Public Trust
The contractor must be analytical and have the technical aptitude to provide walk-in, email, and telephone one-on-one "how to use" assistance at the advanced level on Adobe Creative Cloud Applications and the software identified in the Notes section.
Current and future versions of Microsoft Office Professional Plus 2016 and higher, Excel, Access, Project, Word, InfoPath, OneNote, Outlook, PowerPoint, Publisher, Project, and Skype for Business.
: Current and future versions of Adobe Creative Cloud, Photoshop, InDesign, Illustrator, Premiere Pro, Adobe XD, and Adobe DC Pro
: Current and future versions of SharePoint 2016 and Visio 2016.
The contractor must be capable of teaching Adobe Creative Cloud classes at the basic through the advanced level in a classroom environment of 12 students and to address questions from walk-in and telephone customers.
The contractor is to provide Graphics design support in to include the design and production of 2-dimensional and 3-dimensional computer and freehand graphic images/layouts for print, web, and multimedia applications.
The contractor must provide support for walk-in, email and telephone one-on-one "how to use" assistance for software identified in the Notes.
The contractor must become technically knowledgeable and capable of assisting customers with any application updates and/or PRC hardware changes within 30 days
The contractor must be technically capable of set up and routinely checking/testing training room hardware for proper operation to include the training participant's workstations, the Smartboard, the machines and tables in the classroom for training instruction. The contractor must report all issues that cannot be resolved locally, to the service desk for resolution.
The contractor must be technically capable of assisting walk-in customers in the PRC with using peripherals and hardware including scanners, laminators, auto-paper folders, binders, CD/DVD duplication, and other types of removable media and video capturing hardware.
The contractor must be technically capable of maintaining equipment for customer checkout (e.g. projector, digital cameras, video cameras, and office equipment etc.). The contractor must be capable of entering the equipment in the tracking database, and ensure all equipment is accounted for (verified) and operational during the check-out and check-in process. All equipment must be properly stored in the storage room when not checked out.
The contractor is expected to be able to troubleshoot and resolve or provide recommendations for problems/issues related to the operation of the equipment in the PRC.
The contractor must be capable of developing, updating, and revising user guides provided for customers in the PRC.
The contractor must be technically capable of researching new hardware and software to meet customer requirements.
Bachelor’s degree in a relevant IT field.
Certifications and training in Microsoft Office Suite, Adobe Creative Cloud, and Customer Support.
Either 8 years of relevant work experience, or a 4-year College degree in a relevant IT field in addition to at least 4 years of relevant work experience applying their specialty in a Customer centric support environment, with a primary focus on MS Office Suite support.
All staff employees are eligible for paid company benefits, paid time off, sick leave and federal /national holiday pay.
We are an Equal Opportunity Employer.
Interested candidates should apply to the position via our career portal at http://msag.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10738780
MicroSystems Automation Group (MSAG) is a Service-Disabled Veteran-Owned Small Business headquartered in Falls Church, VA. Since our beginning in 1986, we have provided technology solutions for Government and Commercial clients. Our company has a GREAT corporate culture and is very customer and employee oriented. Find our company reviews on glassdoor.com at https://www.glassdoor.com/Reviews/MSAG-Reviews-E812411.htm
Position is contingent upon contract award